Delivery

Delivery

Naeloura carefully prepares and ships orders. The delivery times indicated during the order process are estimates and may vary depending on the product, destination, carrier, and periods of high activity.

Order Tracking

When a tracking number is available, it is communicated to the customer to track the package's progress.

Delivery Address

The customer is responsible for the accuracy of the address provided during the order. In case of an error, please contact us as soon as possible before shipment.

Delay or Unreceived Package

In case of a significant delay or difficulty with delivery, please contact Naeloura via the Contact page, providing your order number so that we can check the situation.

Any applicable fees and delivery times are displayed at the time of order based on the destination.